Summary of experience on emergency response guide

All general emergency guidelines can only help you keep the bottom line of not making fatal mistakes. They cannot be directly copied and applied to specific scenarios. To really solve the problem, you have to rely on the combination of "guideline framework + on-site judgment + advance plan to fill in the gaps".

Last summer, the fire sprinkler on the 12th floor of our office building was damaged by a falling object from a height, and the entire floor was flooded to the feet. There happened to be 13 boxes of custom-made paper souvenir books waiting to be shipped on our company floor, worth nearly 120,000 yuan. At that time, the scene was divided into two factions and they had a big quarrel: the compliance faction was a newcomer to the safety position. They read the emergency guide printed by the company and said that they must first pull up the warning tape, remove all irrelevant personnel, report the damage to the property, and cannot move the items on site without permission. Otherwise, if someone slips and falls, or damages the fire protection equipment, all the responsibility will be ours. ； The sales director on the business side was so anxious that he said that the customer was having an anniversary celebration next week. Not only would he have to pay liquidated damages after the goods were sold out, but he would also most likely lose the big customer he had worked with for three years. He had no time to wait for the property owner to go through the process slowly.

My final decision was to leave two people watching at the door of the security tape to prevent people from other floors from breaking in and slipping. The remaining five male colleagues, who were agile, put on their spare non-slip rain boots and moved the boxes that were not wetted to the empty conference room on the 13th floor. In the end, 8 boxes of goods were rescued, and the total loss was only more than 20,000 yuan. We were able to reprint the remaining 5 boxes in time without delaying the customer. Later, someone from the security department at the headquarters came over to review the situation and said that we had violated the process and needed to be reported for criticism. As a result, the sales director directly slapped the loss calculation form on the conference room table: If we follow the guidelines and wait for the property to arrive, the total loss of 120,000 goods plus the customer's liquidated damages will cost a total of 180,000. We have only lost 20,000 now. If we really want to report it, no one will dare to move. Will the security department be responsible for the next loss? In the end, the matter was settled.

Oh, by the way, it will be more typical the following year. A colleague suddenly suffered a severe allergic reaction after drinking wine mixed with mango juice. He couldn't breathe and fell to the ground. At that time, the guidelines clearly stated that "when a person becomes ill, call 120 as soon as possible and wait for professionals to arrive. Non-certified personnel are prohibited from performing rescue operations without authorization." It happened that there was a young girl in our sales department who had worked as an emergency nurse before. She took out the loratadine she carried with her from her bag and fed it to the patient. She also felt the pulse to determine that it was not enough to require cardiopulmonary resuscitation, and stabilized the situation 15 minutes before 120 arrived at the scene. Later, the two sides were at odds: the security department said she was operating in violation of regulations and would be held responsible if something went wrong. The human resources department directly gave her a 5,000 yuan bonus for bravery, and then changed the emergency guideline to add the sentence "If there are certified medical personnel present, rescue can be given first after judging the risk."

When I attended emergency management training before, I also found that there are two completely different views on this matter: academic professors repeatedly emphasize that process is above all else, and all operations that deviate from the guidelines should be avoided as much as possible, otherwise once a secondary disaster occurs, the consequences will be more serious； But the elder brother of a state-owned enterprise who had worked in the emergency department for 20 years came to share his experience. After class, he secretly told us, "Don't listen to him. He has never been on the front line. If someone really faints in the middle of the road with traffic, you should call the police first according to the procedures and wait for the traffic police to come. The person has been hit long ago. It is right to drag the person to the side of the road first. As long as you can prove that the losses caused by your operation are far less than the losses caused by not operating, no one will really blame you." In fact, I can understand both sides. What the academics want is universal safety, as long as no mistakes are made, but what the front-line practitioners want is to truly minimize losses.

I also followed the guide when I first joined the company and suffered a lot of losses. At that time, the power strip in the corner of the office area was old and short-circuited, causing sparks. I panicked to death. I remembered that the guide said, "If an electrical appliance catches fire, turn on the switch first." I rushed to the switch box and pulled the main switch. As a result, the independent circuit of the computer room was cut off, and the live broadcast data of the operation department was lost for two days. In the end, I was fined 500 yuan. Later I learned that the "pull the switch" mentioned in the general guide refers to the branch circuit switch where the fire started. I neither figured out the distribution of switches on the floor in advance nor took into account the special situation of our company's machine room, so naturally I was in trouble. Later, I specially posted the distribution of the electric switches on the floor next to the fire hydrant. The area that each electric switch corresponded to was clearly marked. I also marked a line with a red pen on my pocket card: Never touch the electric switch in the computer room unless there is a fire.

To be honest, I don’t have dozens or hundreds of pages of PPT emergency guides in my phone now. When something happens, my hands are shaking, and I can’t find the corresponding entries after searching for a long time. It’s just a waste of time. I made a hard card about the size of a business card and stuck it on the back of my employee card. On the front, there are four must-have phone numbers: the property’s 24-hour duty number, the emergency number within 3 kilometers, the mobile phone number of the fire department’s contact person, and the company’s legal affairs department. On the back, there are three prohibitions that cannot be touched at all costs: Do not splash water if an electrical appliance catches fire, do not touch with bare hands if a chemical leaks, and do not pull someone directly if someone gets electrocuted. I haven't written down any other specific steps. If an emergency happens, first check to see if anyone is injured, and then decide which operation will cause less damage. Just do it as quickly as possible.

Emergency response is meant to deal with unexpected things. If all situations can be met exactly as written in the guide, what else would it be called an emergency? The guide is essentially a safety rope for you, not a shackle to tie your hands and feet. Don't treat it like an imperial edict, and don't take it completely seriously. If something happens, calm down for half a minute, it's better than anything else.