What are the steps to prepare emergency response guidelines?

The core content of the emergency response guide is essentially centered on four core aspects: risk assessment, scenario-based disposal process implementation, supporting support system matching, and dynamic iterative optimization. It is never a paper project that copies a general template to make up the word count. It is essentially an "operation manual" prepared for ordinary people who may encounter emergencies. It must be easy to understand, effective, and without adding confusion.

Last year, when we were working on a dual emergency guide for fire protection and production safety for a fresh food cold chain park in the suburbs, we didn’t even open the document for the first half of the month. We stayed in the park every day to monitor the situation, ranging from major risks such as liquid ammonia refrigeration pipeline leaks and high-rise cold storage fires, to common emergencies such as nucleic acid abnormalities in freight drivers and loaders falling off forklifts, and even in the rainy season. In the unlikely event that the entrance truck skidded and blocked the fire escape, I made a list of all the accidents and compared them with accident records from similar parks in the past three years to make up for the leaks. I was afraid that I would miss out on exclusive risk points. This is the premise of all guides. If you don’t even understand what you want to guard against and who it is for, it will be useless no matter how thick the copied guide is. When an accident happens, it will not match the scene at all.

After figuring out the risk base, don’t rush to write official clichés. All disposal procedures must be written realistically. Don’t write correct nonsense like “timely evacuation of relevant personnel.” Make it clear where to evacuate, which dedicated channel to take, who will lead the way, who is responsible for cutting off and closing the risk source, and whether there are any people with mobility impairments who need to be transferred first. When we wrote the fire disposal procedure for the cold chain park, , even the nearest evacuation point of each cold storage floor, the location of the corresponding fire hydrant, and the number of the exclusive switch to be pulled are all marked on the supporting schematic diagram, and a "taboo action" module that is easy for people to step on is also added. For example, if there is a fire in the cold storage, you cannot directly open the vents to support combustion, and you cannot directly spray clean water with liquid ammonia leakage. Many secondary accidents are caused by random operations in panic. There are actually different voices in the industry regarding this part. One group believes that the guide should be as comprehensive as possible and cover all extreme scenarios to be safe. The other group thinks that it is too complicated for ordinary people to remember. It is better to focus on the five most common types of incidents and compress each type of handling action to less than 3 steps to be useful. When we were working on it, we made a compromise. The main text included a minimalist handling process for high-frequency scenarios, and all extreme scenarios were stuffed into appendices. We also printed a separate pocket version the size of a business card for front-line workers. The full-page guide was posted on bulletin boards and duty rooms in the park, taking care of the needs of both parties.

It is not enough to have a processing process. The supporting supporting content must keep up, otherwise the process will be a castle in the air. For example, who is the first person responsible for each scene, where are the emergency supplies placed, who regularly takes inventory of the shelf life, and which firefighting, safety supervision, and medical institution in the jurisdiction should be contacted in the event of an accident. We even attached the contact person of the fire squadron in the jurisdiction and the route they usually take to enter the park. We are afraid that when an accident occurs, the security guard will not know the wrong way, call the police, or even provide the precise address.

Don’t think that you’re done just by printing it out. The emergency guide is a living thing and must be dynamically adjusted according to the actual situation. For example, a new storage area was built in the park, the emergency reporting hotline in the jurisdiction was changed, and many of the newly recruited workers only spoke dialects, so the content had to be adjusted accordingly. We now follow the park’s emergency drills every quarter, and correct any steps that get stuck. During the last drill, we found that when frontline workers heard the alarm, their first reaction was to touch their mobile phones to find the squad leader. We directly printed the photo and short number of the first person in charge of each team on the first page of the pocket version, which is much more effective than writing ten sentences to "report to the on-site person in charge as soon as possible." In fact, to put it bluntly, making an emergency guide is like preparing a first-aid kit for someone. You don’t just need to stuff all the medical equipment into it. You have to put the most commonly used and most life-saving ones, and clearly indicate how to use them and who can use them. You can just take them out and use them when you are really in danger. This is better than anything else.